1. How do I change my password?
2. I forgot my password, what do I do?
3. How can I delete my account?
4. How do I change my username?
5. How do I create an alias?
6. How can I turn on spam filtering?
7. How do I block an email address?
8. How do I automatically allow email to pass through my spam filter?

How do I change my password?

1. Login to user.riseup.net
   
2. Click My Settings
   
3. Enter a new password and click Save
   
4. (If you get an error when trying to Save, and you are using IE, then that might be the problem. We suggest trying again using Firefox.)

I forgot my password, what do I do?

Fill out the password reminder form located at user.riseup.net/forms/password

How can I delete my account?

Simply follow these steps:

1. Login to user.riseup.net
   
2. Click the button Destroy username (where username is your username)

How do I change my username?

1. Login to user.riseup.net
   
2. Click My Settings
   
3. Change your username
   
4. Click Save
   

There are some important things to consider before you change your username:

• Your squirrelmail and IMP addressbooks will be lost. If you want to keep you addressbooks for these web based email interfaces, then you must do this:
  1. export the addressebook to a file from within Squirrelmail or IMP.
  2. change your username
     
  3. import the file of addresses back into Squirrelmail or IMP.
• After you have changed your username, you should probably add the old username as an alias for your account. This way, you won't miss any email. If you are changing your username to avoid spam, however, then skip this step.
• Once your username is changed, use that new username to login at mail.riseup.net.

How do I create an alias?

An alias is a different email address that is delivered to the same mailbox. So, you might have the riseup account joe_hill@riseup.net, but you are organizing an action, so you want a new address called maydaychicago@riseup.net. You can create an alias! Here's how

1. Login to user.riseup.net
   
2. Click on email
   
3. Type "ALIASNAME@riseup.net" in the "Aliases" box
   
4. Click "save"
   

Note that if someone else has the alias or username in use, you will not be able to create the alias. Try a different name!

How can I turn on spam filtering?

By default, spam filtering is turned off. To enable this for your account, see our spam page.

How do I block an email address?

If you are receiving harassing email or spam and want to ensure that a particular email address is automatically deleted, you can follow these steps:

1. Login to user.riseup.net with your riseup username and password.
2. Click on Email (on the left side of the screen).
   
3. Click on the Mail Filters tab
   
4. Click on Add filter
   
5. Name the filter whatever you'd like, e.g. "Move to trash"
6. Under the messages matching section, select From and Contains and then type the email address, e.g. "george_bush@whitehouse.gov"
7. In the Will be placed in folder field type "Trash" (case sensitive- do not use "trash" or "TRASH" or it will not work).
8. Now click Save
   

You're done! Any email from that address will automatically be moved to your trash folder.

Note: If you want to add more email addresses that you want moved to the trash, you can just click on add condition follow steps 6-8 above - you don't need to create a new filter.

How do I automatically allow email to pass through my spam filter?

If there is a particular email that always gets sorted into your spam box and you want to ensure that it does not happen in the future, follow these steps:

1. Login to user.riseup.net with your riseup username and password.
2. Click on the Email (on the left side of the screen).
3. Click on Spam Settings tab.
   
4. If you have not already done so, click the button that says Enable Custom Spam Settings.
5. Now scroll down all the way to Allow List. Add the email address that you want to allow through your spam filter and click Save Changes.