- Why isn't my quota updated?
- How do I increase my quota?
- Where is my quota going?
Why isn't my quota updated?
It would be very time consuming for the server to calculate an exact quota usage. Instead, the quota number is a guess. Often, it is a very accurate guess. However, sometimes the guess can be wildly off. You will never go over quota (and start bouncing message) unless you actually have used up all your storage space.
Another thing the mail server does to save time is to only update the quota "guess" when you receive a new message. This means that if you delete a message, your quota will not appear to change until the next time you receive an email.
How do I increase my quota?
- Login to user.riseup.net
- click Email
- enter new quota amount
Where is my quota going?
You can use squirrelmail to see the size of each of your folders. This is useful if you are unsure of where your quota is being used up.
- go to mail.riseup.net and login to squirrelmail.
- click on the button Folder Sizes on the left (under the list of folders).
Messages in your Trash folder do not count toward your quota usage. Messages stored in you Spam folder, however, are counted against your quota.